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Vocational training in Germany (Ausbildung)

Social insurance clerk (Sozialversicherungsfachangestellte/r)

Sozialversicherungsfachangestellter / Sozialversicherungsfachangestellte

You inform and advise the members of an insurance fund: a 3-year training, paid from the first year, with a choice of specialism among five branches.

Check my eligibility →I already have B2
LevelBaccalaureaterequired
Duration3 years36 months
GermanB2required level
Pay during training€1,281 to €1,395gross / month, during the training
The occupation in 30 seconds

What a social insurance clerk does

They link insured people and the insurance body: they inform about membership and entitlements, process benefit claims and calculate and monitor contributions.

Inform

Inform insured people about their membership, their rights and the benefits they can claim.

Process

Examine benefit claims, for example in case of illness, and prepare the decisions.

Calculate

Calculate, monitor and collect contributions, in line with social insurance law.

This occupation is for you if…

  • you like explaining complex rules in a simple way
  • you are precise and comfortable with texts and calculations
  • you want a useful job, serving the public
  • you enjoy receiving and advising people

Less suitable if…

  • you do not like office work and written files
  • you struggle with many detailed rules of law
  • you want a job with little contact with the public

Advantages

  • Work in the public social insurance service
  • Five specialisms to choose from
  • Training in service and in-house
  • A job that helps insured people

Difficulties

  • Detailed social law and technical vocabulary
  • Sedentary, administrative work
  • Accuracy required on rules and deadlines
  • Contact with insured people who may be worried
Day to day

A typical day and the key skills

Starting the shift and the day's filesThe trainer presents the pending claims and the rules to apply to each of them.
Welcoming an insured personListen to the request, check the membership situation and explain the steps to follow.
Examining a benefit claimAnalyse the documents in the file and check the conditions to be met for the benefit.
Calculating contributionsCalculate the amount due from the data received and check the result obtained.
In-house lesson on the lawDeepen the rules of the chosen insurance branch with the fund's other apprentices.
Writing and data protectionWrite a clear reply to an insured person while strictly respecting data protection.

Technical skills

Social insurance lawAdvising insured peopleCalculating contributionsExamining benefitsData protectionManagement software

Personal qualities

AccuracyDiscretionService mindsetClear expressionEmpathy
The training

How the Ausbildung works, year by year

In Germany you learn by working: this is the “dual system”. You are an employee of a company and a student at a vocational school (Berufsschule) at the same time.

3 to 4 days a week at the company
1–2 days school
Year 1

The basics

≈ €1,281gross / month
  • Social insurance and membership
  • Contributions and benefits
  • IT and data
Year 2

The specialism

≈ €1,338gross / month
  • Law of the chosen branch
  • Advising insured people
  • Intermediate exam
Year 3

Independence

≈ €1,395gross / month
  • Complete files handled alone
  • Advisory interview
  • Final exam

Gross monthly pay during the training. Source: BIBB 2025, moyenne nationale, secteur public. These are averages: they vary by region, sector and collective agreement.

Exams and qualification
A written intermediate exam (Zwischenprüfung) takes place around the middle of the 2nd year. The final exam has written papers (insurance and financing, benefits, economics and society) and an advisory interview of at most 30 minutes. You obtain the end-of-training certificate as a social insurance clerk, issued by the competent public body.
Requirements and prospects

Applying, then moving on

What you need to apply

Education levelBaccalaureate level is required.
German levelThe required level is B2. Good technical vocabulary for the trade is a real plus.
Physical fitnessAn office job, mostly sedentary, with contact with insured people at the counter, on the phone or on screen.
Documents to prepare
  • CV and cover letter in German
  • Translated baccalaureate diplomas and transcripts
  • German B2 level certificate

Where it can lead

Straight awayInsurance fund clerkWork at a health insurer, a pension, accident or agricultural insurance body.
With experienceSocial insurance FachwirtFurther training to progress, for example towards management roles in a health insurance fund.
Longer termSocial insurance studiesWith access to higher education, a social insurance degree course is possible.
Already B2? Take action

Already have German level B2 and looking for a training contract?

Employers in the “Management, finance and administration” sector are currently looking for candidates in Africa on AZUFA.

Create your candidate profile, state your German level and the “Social insurance clerk (Sozialversicherungsfachangestellte/r)” occupation: companies recruiting apprentices can find you, and we follow your application step by step.

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Your pathway with Campus Germany

We are by your side from day one until you arrive in Germany

Four steps to move forward, all run by our own structures.

Check my eligibility

Take the test

Online on our website, or directly at our Douala office.

Take the test
Talk to an advisor

Talk to our team

Call us, an advisor will answer.

Germany+49 (0) 7033 694 18 80Cameroon+237 622 20 81 64
Need assistance
Prepare your German

DZK, our language centre

Our own language centre, in Douala. Elsewhere: partner centres, call us.

See the courses
Get the contract

AZUFA is always us

Our platform connects you with German companies recruiting apprentices.

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From German A1 to the first day of training in Germany

A pathway in a loopEach step is run by one of our structures. You keep the same contact from start to finish.
  1. 1

    Check my eligibility

    Campus GermanyCampus Germany
  2. 2

    Talk to an advisor

    Campus GermanyCampus Germany
  3. 3

    Learn German, from A1 to B2

    DZKDZK
    Douala: DZK centre. Elsewhere: partners
  4. 4

    Prepare the application file

    Campus GermanyCampus Germany
  5. 5

    Find the company and sign the training contract

    AZUFAAZUFA
    It is always us
  6. 6

    Prepare the visa and paperwork

    Campus GermanyCampus Germany
  7. 7

    Prepare your departure and settling in

    KAGEDEV e.V.KAGEDEV e.V.
  8. 8

    First day of training in Germany

    AZUFAAZUFA
    It is always us
See the detail of the 8 steps
  1. 1. Check my eligibility (Campus Germany)
    The test is done online on our website or at our Douala office.
  2. 2. Talk to an advisor (Campus Germany)
    Review your profile, your wishes and the chosen occupation.
  3. 3. Learn German, from A1 to B2 (DZK)
    Courses adapted to your starting level, up to the required B2 level. In Douala at our own language centre; elsewhere, with our partner centres.
  4. 4. Prepare the application file (Campus Germany)
    CV and cover letter in German, translated baccalaureate diplomas and transcripts, B2 level certificate.
  5. 5. Find the company and sign the training contract (AZUFA)
    We connect you with German companies that recruit apprentices, and follow your application through to the contract.
  6. 6. Prepare the visa and paperwork (Campus Germany)
    Support to gather the documents and complete the administrative steps.
  7. 7. Prepare your departure and settling in (KAGEDEV e.V.)
    Travel, housing and first steps in Germany: we prepare you before you leave.
  8. 8. First day of training in Germany (AZUFA)
    You arrive prepared and supported, with a team that has known you since day one.
  1. 1

    Check my eligibility

    The test is done online on our website or at our Douala office.

    Campus GermanyRun by Campus Germany
  2. 2

    Talk to an advisor

    Review your profile, your wishes and the chosen occupation.

    Campus GermanyRun by Campus Germany
  3. 3

    Learn German, from A1 to B2

    Courses adapted to your starting level, up to the required B2 level. In Douala at our own language centre; elsewhere, with our partner centres.

    DZKRun by DZK · Douala: DZK centre. Elsewhere: partners
  4. 4

    Prepare the application file

    CV and cover letter in German, translated baccalaureate diplomas and transcripts, B2 level certificate.

    Campus GermanyRun by Campus Germany
  5. 5

    Find the company and sign the training contract

    We connect you with German companies that recruit apprentices, and follow your application through to the contract.

    AZUFARun by AZUFA · It is always us
  6. 6

    Prepare the visa and paperwork

    Support to gather the documents and complete the administrative steps.

    Campus GermanyRun by Campus Germany
  7. 7

    Prepare your departure and settling in

    Travel, housing and first steps in Germany: we prepare you before you leave.

    KAGEDEV e.V.Run by KAGEDEV e.V.
  8. 8

    First day of training in Germany

    You arrive prepared and supported, with a team that has known you since day one.

    AZUFARun by AZUFA · It is always us

Stay informed

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Our structures for this occupation

AZUFA
AZUFAOur platform for recruiting apprentices and skilled staff from Africa: matching with German companies through to the training contract.
See AZUFA
DZK
Deutschzentrum KAGEDEV (DZK)Our own German language centre, in Douala. Outside Douala: partner centres.
See the offer
Occupation brochure

Take this sheet with you

Two documents to read offline or show your family: the 5-page brochure (occupation, training, pay, pathway) and the one-page flyer with the essentials.

Occupation brochure
Occupation brochurePDF, 5 pagesDownload the brochure
Flyer
FlyerPDF, 1 A4 pageDownload the flyer
Frequently asked questions

You may be wondering…

What German level is required?
Level B2 is required. You do not need perfect German, but you must be able to follow lessons and understand safety instructions.
How long does the training last?
36 months, i.e. 3 years.
Am I paid during the training?
Yes. You receive a monthly pay throughout the training, and it generally increases each year.
Where can I take the eligibility test?
Online on our website, or directly at our Douala office.
Where can I learn German?
In Douala, at our language centre DZK. Elsewhere, at our partner language centres: call us to find the nearest one.
What are the five possible specialisms?
General health insurance, statutory accident insurance, statutory pension insurance, mining social insurance (knappschaftlich) and agricultural social insurance.
Is part of the training held outside the insurance body?
Yes: about 16 weeks of teaching of the legal and technical basics take place at the insurers themselves or in inter-company centres.
In the same category

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Ready to find out whether this training is for you?

Take the test online or come and see us at the office. We are by your side from day one until you arrive in Germany.

Check my eligibility →Need assistanceWrite on WhatsApp
Germany+49 (0) 7033 694 18 80Cameroon+237 622 20 81 64
Douala office : Rond-point Maetur Bonamoussadi – Nice Cream building (4th floor), opposite the COGENI hardware store, Douala, Cameroon
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